UK Deed Poll Bureau

Privacy Policy

Last updated: January 2024

1. Introduction

United Kingdom Deed Poll Bureau is committed to protecting your privacy and personal information. This policy explains how we collect, use and protect your data. We comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. Information We Collect

Personal Details

  • Your current name and new name
  • Date of birth and nationality
  • Address and contact details
  • Email address and phone number

Payment Information

Payment details are processed securely by our payment providers (Stripe/PayPal). We do not store your full payment card details on our servers.

Technical Information

  • IP address and browser type
  • Pages you visit on our website
  • Date and time of your visit

3. How We Use Your Information

We use your personal information to:

  • Process your deed poll application
  • Generate your deed poll certificate
  • Deliver your certificate by email or post
  • Send order confirmations and updates
  • Respond to your enquiries
  • Comply with legal obligations
  • Improve our services

4. Legal Basis for Processing

We process your personal data under:

  • Contract — to provide the deed poll service you've purchased
  • Legal obligation — to comply with tax and legal requirements
  • Legitimate interests — to improve our services and prevent fraud

5. How Long We Keep Your Data

We keep your personal information for 7 years after your order, as required by UK tax law. After this period, we securely delete your data unless required by law to keep it longer.

6. Who We Share Your Data With

We may share your information with:

  • Payment processors — Stripe/PayPal for secure payment processing
  • Email service providers — to send your deed poll and confirmations
  • Postal services — Royal Mail for physical delivery
  • Legal authorities — if required by law

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate security measures to protect your data:

  • SSL encryption for all data transmission
  • Secure servers and databases
  • Regular security audits
  • Limited staff access to personal data
  • Secure payment processing

8. Your Rights

Under UK data protection law, you have the right to:

  • Access — request a copy of your personal data
  • Rectification — ask us to correct inaccurate data
  • Erasure — request deletion of your data (in certain circumstances)
  • Restriction — ask us to restrict processing of your data
  • Portability — receive your data in a portable format
  • Object — object to processing based on legitimate interests

To exercise these rights, contact us.

9. Cookies

We use essential cookies to make our website work. These are necessary for the site to function and cannot be switched off. We do not use marketing or tracking cookies.

10. Contact Us

If you have questions about this privacy policy or want to exercise your rights, please contact us at office@deedpoll.online.

11. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

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