The Co-operative Bank
Change your name on The Co-operative Bank after a deed poll
The Co-operative Bank accepts a witnessed unenrolled deed poll as proof of your new name on personal current, savings, mortgage and credit card accounts. You can update by app, Online Banking, branch or phone — the branch network is small, so app or phone is preferred.
Overview
The Co-operative Bank accepts a witnessed unenrolled deed poll (digital or printed) as the legal proof of a new name on personal current accounts (Standard, Privilege, Privilege Premier), savings, mortgages, credit cards and the Co-op Bank mobile app.
You can submit the change through the Co-op Bank app, Online Banking, a branch or by phone. The Co-op Bank's branch network is small — app, Online Banking and phone handle most changes without you ever needing to attend one.
The Co-operative Bank does not charge a fee to update your name on a personal account. Replacement cards arrive free within 5–7 working days.
Documents you’ll need
Photo ID showing your current name
- Valid UK passport
- UK photocard driving licence
- Biometric Residence Permit (BRP)
Your deed poll
- Printed or PDF unenrolled deed poll signed and witnessed
- The Co-operative Bank accepts the deed poll produced by this service
Account details
- Sort code and account number
- Co-op debit or credit card
Methods to change your name with The Co-operative Bank
Co-op Bank app
Update your name through the Co-op Bank mobile app on iOS or Android.
- Sign in to the Co-op Bank app with your secure details.
- Open Profile → Personal details → Change my name.
- Follow the prompts to upload your deed poll (PDF) and a photo ID.
- Confirm the change; an acknowledgement appears in the app within minutes.
Online Banking
Web-only submission via co-operativebank.co.uk.
- Sign in to Online Banking at co-operativebank.co.uk.
- Open 'My details & settings' → 'Change my personal details'.
- Choose 'Name change', upload your deed poll and photo ID; submit.
- A secure message confirms when the change is actioned.
Branch (limited network)
Counter staff photocopy your ID and deed poll — but the Co-op Bank's branch network is small; few towns have a branch.
- Check whether your town has a branch at co-operativebank.co.uk/branch-finder.
- Bring photo ID and the deed poll (printed, signed copy is fine).
- Ask for a 'name change on personal accounts' appointment.
- Replacement cards usually arrive in 5–7 working days.
Phone (preferred over branch)
The Co-op Bank's UK phone line handles most name changes; branch visits are rare.
- Call Co-op Bank customer service.
- Verify your identity with your card, date of birth and security phrase.
- Tell the agent you have a deed poll and want to update the name on your account.
- The agent can complete most changes over secure verification; postal documents may be requested for material changes.
Contact The Co-operative Bank
24/7 personal banking
Online Banking + branch finder
The Co-op Bank doesn't publish a personal-banking email address for security reasons.
Common pitfalls
- The Co-op Bank's branch network is small — most towns no longer have a Co-op Bank branch. Use the app, Online Banking or phone; only attend a branch in person if you've been told to.
- Joint-account holders must sign a joint-account name-change form — both holders must agree even if only one is changing their name.
- If your photo ID still shows your old name, the Co-op Bank asks for additional proof of address dated within the last 3 months (utility bill, council tax letter or HMRC letter).
- Mortgages under The Co-operative Bank plc need a separate change request — ask the agent to update both the current account and the mortgage when you call.
Frequently asked questions
Does The Co-operative Bank accept a digital deed poll (PDF)?▼
Yes. A digitally issued, witnessed unenrolled deed poll is accepted for personal current, savings and credit card accounts via the Co-op Bank app or Online Banking. Branch staff accept printed copies.
Will my debit card be re-issued?▼
Yes, free of charge. The Co-op Bank posts a replacement Visa debit card with your new name within 5–7 working days; the existing card continues to work until then.
How long does the Co-op Bank name change typically take?▼
Within 24–48 hours via the app. Phone changes are immediate where accepted. Replacement cards arrive in 5–7 working days.
Does The Co-operative Bank charge a fee?▼
No. Personal-account name changes on Standard, Privilege and Privilege Premier accounts are free of charge. Replacement cards are also free.
What if I have a Co-operative Bank mortgage?▼
Mortgages under The Co-operative Bank plc need a separate change request. Ask the customer-service agent to update both records in the same call.
Are Co-op Bank branches easy to find?▼
The Co-op Bank's branch network is small. Many towns no longer have a Co-op Bank branch — use the app, Online Banking or phone. The branch finder at co-operativebank.co.uk/branch-finder shows live branches only.
Change your name with other UK banks
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