TSB Bank
Change your name on TSB after a deed poll
TSB's current personal-details guidance says you can start a name-change request through in-app chat and can also use a branch or post. Evidence requirements differ between enrolled and unenrolled deed polls.
First-party source checked
We checked this procedure against TSB's own published guidance on 9 September 2026. Bank procedures change, so use the official page as the final authority before sending documents.
Open TSB's official guidanceCurrent procedure
- 1
In the TSB app, open Chat to us and type 'change name', then follow the instructions.
- 2
A branch or postal route is also available.
Evidence to prepare
- TSB says an unenrolled deed poll is legal but normally needs additional proof that you are using the new name, such as a driving licence or passport.
- Other accepted documents depend on the reason for the change.
Evidence rules can differ by product and by the reason for the name change. A deed poll is evidence of a change of name; it does not override a bank's customer-identification requirements.
Frequently asked questions
What is the official source for changing my name with TSB?
This guide was checked against TSB's own published customer guidance on 2026-09-09. Use the official-source link on this page before submitting documents because bank procedures can change.
Will an unenrolled deed poll always be accepted on its own?
Not necessarily. Banks set their own evidence policies. Some accept an unenrolled deed poll directly, while others require extra ID in the new name or another supporting document.
Should I send an original deed poll by post?
Follow TSB's current instructions. Some banks ask for originals, some accept certified copies and some provide a digital upload route. Do not post irreplaceable identity documents unless the bank specifically tells you to.
Need proof of a name change?
You can prepare an unenrolled deed poll yourself for free using GOV.UK guidance. Our paid service is for document preparation and support; individual organisations decide what evidence they will accept.
Other bank name-change guides
Each indexed guide below is tied to a first-party bank source and reviewed independently.
Related guides
Change your name with Lloyds Bank
Sister brand within Lloyds Banking Group.
Change your name with your bank
General UK bank and building society guidance.
Complete name-change checklist
All the organisations you need to notify.
Change your name with HM Passport Office
Update your UK passport after the bank.