first direct
Change your name on first direct after a deed poll
first direct says to request a name-change form through secure chat in the app or Online Banking. The form tells you which supporting documents to send.
First-party source checked
We checked this procedure against first direct's own published guidance on 9 September 2026. Bank procedures change, so use the official page as the final authority before sending documents.
Open first direct's official guidanceCurrent procedure
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Use chat in the first direct app, or log in to Online Banking and choose 'Message us' to request the name-change form.
Evidence to prepare
- The documents listed by first direct in the form supplied for your circumstances.
Evidence rules can differ by product and by the reason for the name change. A deed poll is evidence of a change of name; it does not override a bank's customer-identification requirements.
Frequently asked questions
What is the official source for changing my name with first direct?
This guide was checked against first direct's own published customer guidance on 2026-09-09. Use the official-source link on this page before submitting documents because bank procedures can change.
Will an unenrolled deed poll always be accepted on its own?
Not necessarily. Banks set their own evidence policies. Some accept an unenrolled deed poll directly, while others require extra ID in the new name or another supporting document.
Should I send an original deed poll by post?
Follow first direct's current instructions. Some banks ask for originals, some accept certified copies and some provide a digital upload route. Do not post irreplaceable identity documents unless the bank specifically tells you to.
Need proof of a name change?
You can prepare an unenrolled deed poll yourself for free using GOV.UK guidance. Our paid service is for document preparation and support; individual organisations decide what evidence they will accept.
Other bank name-change guides
Each indexed guide below is tied to a first-party bank source and reviewed independently.